CONTACT US

PLEASE REFER TO THE FOLLOWING INSTRUCTIONS ON HOW TO CONTACT US:

Due to COVID-19, we are experiencing unprecedented demand for our products. We have members of our sales team available to assist you but the vast majority of our team are working from home and, in some cases, we will need more time than normal to process your enquiry. We thank you in advance for your patience.

 

To help us understand how we can better assist with your enquiry, please read through the following questions below and follow the instructions as detailed:

What can we help you with...

When will my order arrive?


If you are enquiring about when your order will be delivered, please see the options below to this question.

  1. Please refer to the ‘available to ship from’ date clearly visible on the website, for the product you have ordered.
  2. At the time that you placed your order, you were provided with an estimated shipping date. Please do not contact us if less than 10 business days have passed since the estimated shipping date on your order. If 10 business days have now passed, we would request your continued patience, however, if you still wish to contact us please do so via email at shippingstatus@bce-riley.com. Please state your name, address and order number and the nature of your enquiry.




My order has arrived but it is damaged in some way. What should I do?


Please take a photograph of the damage/ fault and send images with your contact details and order number to: damagedproduct@bce-riley.com and we will be in touch to discuss matters with you.




I am missing a part for my table, can you send me a spare part?


Please complete the Service Card included in the box with your table, clearly identifying on the service card the part that is missing. You should scan or send a photo of the completed service card to: missingparts@bce-riley.com ensuring also that you provide us with your name, order number and contact details. It is imperative that we receive this information if we are to resolve your query in the shortest amount of time.




Part of my table is missing. Only one of two boxes has arrived. What should I do?


Please email us at missingparts@bce-riley.com stating your name, delivery address and order number. We will be in contact to advise when the remainder of your table will be delivered. In most cases, we will also be able to provide you with courier contact details and tracking information to allow you to track and trace the missing part.

Please be aware that there can be a two or three day delay with split consignments because of the unprecedented demand on couriers, due to COVID-19. Please allow a minimum of 2 business days after the delivery of the first part of your table, then email us at missingparts@bce-riley.com providing all of the above information to allow us to track your order in a timely fashion.




I have a query, not listed above. I have a general enquiry.


Please email us at otherenquiries@bce-riley.com We will endeavour to respond to your request within 2 business days. We wish to remind you that we are experiencing high demand for our products at this unprecedented time. Most queries are resolved without manual intervention by our sales team, by allowing 2 or 3 days over and above the timelines provided in your order confirmation. We thank you for your understanding and patience. For those enquires that are not time sensitive please email as suggested.





BCE (Distributors) Ltd,

Unit 12b Severnbridge Industrial Estate

Symondscliffe Way 

Caldicot

NP26 5PW

Tel: +44 (0) 117 304 27 52

 

OPENING HOURS

Mon - Fri: 9am - 5pm

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Riley Leisure, Caldicot, UK

© 2020 RILEYLEISURE

(A Division Of BCE (Distributors) Limited)